Payment and Cancellation

Payment Procedure

All tour Payments shall be done only in US Dollars by wire transfer not by personal cheque or bank draft. Tour payment must be sent at least four weeks prior to date of arrival in Bhutan so that your visa formalities are cleared on time by the Royal Government of Bhutan (which is done only after the payment is received). During Peak Seasons, it is advisable to make your payment much in advance to enable us to make a confirmed booking for you on the airline, since Bhutan has only two airlines and the seats are in high demand during these months.

Your payment is inclusive of the tour cost, visa fee as well as your airline ticket. But if you prefer to make the payments for your tour and airfare separately, we can accommodate this but please be aware that it will incur you additional banking fees.

You must wire the tour payment calculated by us together with one time visa fee of US$40 per head.

Payment Security

All payments you make remain secured in the Government Bank Account (Tourism Council of Bhutan) and will not be released to us prior to completion of your tour. In case of trip cancellation, you will be paid back your money after deducting all cancellation charges applicable as per our cancellation policy.

Cancellation Policy

Upon cancelation of the tour programme after booking, the following charges apply:

  1. Within 30 days after booking  - Full Refund
  2. Within 20                              - 20% of the rate
  3. Within 15 days                      - 25%
  4. Within 10 days                      - 30%
  5. Less than 10 days                 - 50%
  6. After arrival in Bhutan           - No refund at all 

 

Delayed Arrivals & Departure

No charge will apply for delays in arrival and departure owing to natural calamities disrupting flights or road blocks. However, you must bear the cost of food, accommodation, transportation, and other services required.

Druk Air Cancellation Policy

Airline Tickets of Bhutan are valid for one year from the date of issue. Druk Air tickets are subject to the following cancellation and refund rules.

  1. 100% refund permitted for tickets cancelled more than 31 days from date of travel. However, documentation charges of US$ 25 and service charge of INR 500 applicable.
  2. 50% refund permitted for tickets cancelled between 30 to last 11 days from date of travel. However, documentation charges of US$ 25 and service charge of INR 500 applicable.
  3. 25% refund permitted for tickets cancelled between 10 to last 4 days from date of travel. However, documentation charges of US$ 25 and service charge of INR 500 applicable.
  4. No refund for tickets cancelled within 4 days from the date of travel.
  5. No refund for tickets cancelled on medical grounds.
  6. Cancellations should reach the airline in writing by 1530 hrs. on any working day failing which cancellation shall be treated as received on next day.
  7. Rescheduling is permitted, but once rescheduled, tickets are non-refundable and non-reroutable.

 Bhutan Airlines Cancellation Policy

  1. 100% refund permitted for tickets cancelled more than 30 days from the date of travel with administrative charges however service charge of US$10 applies.
  2. 75% refund permitted for tickets cancelled between 30- last 10 days from the date of travel with no administrative charges however service charge of US$10 applies.
  3. 50% refund permitted for tickets cancelled between 10- last 3days from the date of travel with no administrative charges however service charge of US$10 applies.
  4. Refund not permitted for tickets cancelled less than 03 days from date of travel.